For Shopify, Etsy & online sellers
Online, every shop looks the same at checkout. A handwritten thank-you that arrives at home a few days after the package is something a big store can’t copy, and customers remember it. Export your orders from Shopify, Etsy or your own store, upload the list, and every card is written for that customer.
Write one message with merge fields in curly brackets, or start from one of these. Each client’s values are filled in, and then the card is written for them.
First order
Thank you for your order, {first_name}! It means so much to a small shop like {company}. {signer}
Thank you for your order, Maria! It means so much to a small shop like Lopez Realty. Jordan
Repeat customer
Thank you for coming back, {first_name}. We love having you as a customer. {signer}
Thank you for coming back, Maria. We love having you as a customer. Jordan
Holiday
Happy holidays, {first_name}, and thank you for supporting {company} this year.
Happy holidays, Maria, and thank you for supporting Lopez Realty this year.
01
Send first-time buyers a personal note after their package lands. It turns a one-time order into a shop they think of first.
Use the client thank-you template →“Thank you for your first order with us, Hannah. I hope the mugs feel as good in your hands as they did coming out of the kiln.”
02
Pick out your regulars from your order export and thank them by name for coming back.
Use the client thank-you template →“Thank you for being one of our very first regulars, Omar. Every order from you makes the whole studio smile.”
03
When a customer takes the time to leave a kind review, a handwritten thank-you is a lovely surprise.
Use the referral thank-you template →“Thank you for your lovely review, Bea. Notes like yours are why I keep making these.”
04
If you collect birthdays, add the column and each customer gets a card on their day, every year.
Use the client birthday template →“Happy birthday, Kim! Wishing you a year full of little things that make you happy.”
05
Thank everyone who ordered this year with a holiday card in December, each one written for that customer.
Use the holiday client card template →“Happy holidays, Nora, and thank you for supporting a small shop this year. It truly means the world.”
Customers get dozens of automated emails from every shop they buy from. A real card in the mailbox, written to them by name, is the opposite of that, and it is often the thing they photograph and share.
Repeat buyers are the heart of a small online business. Thanking your best customers by hand is a modest cost per card, and once you have your order export, sending to the whole list takes minutes.
The shop they tell their friends about.
Upload your order export, pick a template and approve every card before anything is charged.